National Express iPhone App

National Express iPhone App

We have just launched an iPhone App for National Express based on the success of our CoachTracker real-time web application. The volume of iOS users has growth at such a rapid rate that it in 2013 it accounts for 56% of all mobile traffic to CoachTracker. Followed by...
National Express Coach Birthday Boy

National Express Coach Birthday Boy

Some of you good folks might be aware that National Express Coach Company are celebrating their 40th birthday this year. It has been for me a rather personal and family orientated celebration, mostly because it was my dad John Austin Birks who as the MD really had an...
Customer Experience the missing link

Customer Experience the missing link

I recently flew to Dublin on board a rather nice Aer Lingus aeroplane from Birmingham to Dublin, a very comfortable, polished experience.  And somewhat in contrast to the rather stressful, scrum like experience that I have traditionally experienced with my dear chums...
Agency Drivers: A force for Good?

Agency Drivers: A force for Good?

Many moons ago I recall meeting with the one time Chief Operations Officer for First when I was employed as the rather grandly titled Senior Manager Strategic Recruitment ( no I have no idea what it means either?) and basically my job was to fill big fat holes in bus...