Benefits for Transport Companies
Using the latest technology uTrack have built a proven software platform for Transport Companies to grow ridership and run a more efficient business. Every stop on every journey is monitored and scored “uTrack Score” using the uTrack Engine that generate predicted arrival time for any location or service.
The core of any business is sustained growth and uTrack provides good Managers with the data that they need for long-term loyalty on services.
Getting the routes reliable increases confidence with regular passengers and gathers momentum through word of mouth that encourages more people to use the service.
The second step is making the data available internally for operational staff to be more proactive with issues and for customer service staff to be more efficient when dealing with customer complaints.
The final step is pushing accurate information to Passengers using the latest Web, Mobile and Social technologies uTrack provide each Passenger with a personalized experience of public transport.
Accountability creates better Operations
The accurate data generated helps you understand your business, your market and implement strategies that give your Business a competitive edge.
When you know your drivers perform, know exactly how your services operated and have tools to amend timetables to reflect real-world performance data uTrack will revolutionize how you operate.
At every level you have the knowledge to give you the lead and take the better options.
Improve Timetables and Schedules
To maximize resources, routes need to be as deliverable as possible. It is all about getting the Vehicles out, the money in and the best way to do that is quite simply is to plan both Vehicle and Driver efficiently.
Not understanding your timetables and schedules or working with anecdotal evidence is not a good platform to make informed decisions.
The uTrack reports will give complete and historic records of how each route performs, it very soon highlights where the timetable bears no relation at all to the actual performance of the bus so leaving passengers confused.
Better Customer Service
uTrack provides your Customer Service staff with tools to automate the communication of tailored messages on disruptions to services to passengers based on their travel preferences.
So rather than just updating a status page on a website, customer service teams can send messages directly to Passengers most affected by the issue.
Higher Standard of Drivers
As well as tracking schedule adherence on a service and a stop basis, uTrack track the performance of drivers using the “uTrack Score” algorithm. The score has adjustable metrics that are tailored on a per client basis based on available data feeds. The core metric relates to punctuality on departure, arrival and loading times.
The uTrack Score provides managers an accurate quality gauge of drivers, identifies problems quickly and provides detailed evidence of best and worst practices.
Customer Profiling and Insight, get to know your customers
uTrack’s customer facing tools like our website widgets or mobile apps provide a wealth of information on how Customers use public transport.
Combining social media data, analytics data and open data uTrack builds profiles of Passengers similar to Facebook to better tailor their experience.
Decisions on frequency of services, location of stops, alterations to routes and timetables can be impacted based on uTrack’s Business Intelligence (BI) tools.
Improve Reputation with Passengers
Increase Passenger Loyalty by monitoring your reputation across the web, mobile and social channels.
Less Customer Complaints
Leverage Social Media
Social Media can instant and viral so the real-time monitoring gives uTrack Customers the best opportunity to leverage the positives and reduce the impact of negative comments with rapid responses.
Reduce Operating Cost
uTrack helps automate traditional manual paper based processes and reduces the level of communication needed across you business by integrating data into existing systems.
Accessing information on every mode of public transport in one place makes public transport more accessible to all Passengers.
Cross Platform Access
Accessing uTrack is also flexible working with all major web browsers and tries to compliment existing IT department strategies to map workflows/business processes as well as provide a robust support service.
Based in Cloud
The demand for data can increase by 30+ normal usage levels at peak times of disruption so that kind of load often results in traditional servers going offline at the moment most needed.
As Smartphone/Tablet adoption is growing so the expectation for the availability of data so uTrack can provide Apps or the API’s for App Developers to build top of the data without concerns over infrastructure.
Faster Deployment/Rollout (Hardware & Software Independency)
Easy Access to Company Information
Security is a priority for uTrack as a Cloud based solution. We value our reputation for protecting our Clients data and uTrack is a permissions based solution that requires each user has their own unique login. Access controls are done by through the uTrack Help Desk so all changes are audited and approved inline with internal IT policies.
This process is manual to insure that there’s a human approval before access is changed, once access is available the user is able to communicate via the uTrack Help Desk for general support related queries. Agent accounts are provided to your IT department and business rules with automations insure that all requests are routed correctly.
Monthly reports are available to insure SLA’s are met in relation to response and resolution times.
Return on Investment
Know your Business – Monitoring