Passenger Sentiment ; A Powerful Tool

The power of disapointment and poor service can never be under estimated and nor should it. It was all too easy once upon a time to give people a poor calibre of service and quite honestly often bad companies could get away with it. Especially in the good old days of...
The Art Of Handling Complaints

The Art Of Handling Complaints

Once upon a time my life was dominated by one thing and one thing only. Namely my job was two fold, firstly I was personally responsible for handing every complaint that the bus Company that I worked for received. The second job that I had was travelling around the...
Go Ahead Are Getting Ahead In Dublin

Go Ahead Are Getting Ahead In Dublin

Well to be fair there was no surprise that parts of the Dublin bus network had been hived off under a contract process that see 10% of its routes handed over in December this year. The only surprise however is that it was the Go Ahead group who eventually won the...